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FAQs – Bambi

  1. General Information

What is the BambiData app?

    • BambiData provides comprehensive iGaming Performance dashboards that offer easy insights into player behavior, revenue trends, game performance, and more, all designed to drive revenue growth in your casino. In addition to this, we also handle complete data warehousing, capturing raw transactional data from event streaming and automating the entire process to push it into structured tables, ensuring seamless data management and analysis.

What dashboards are available?

  • Depending on which package chosen & what access level your account has, we have a few categories in which we split dashboards such as:
    • Performance: Helps look at the general view of the business with reports on hourly, daily, weekly, monthly & quarterly levels, along with a few more such as Key Metric Threshold alerts & acquisition-specific reports
    • Analytics: The dashboards here help you drill down into the numbers further and properly analyze the numbers. Looking at Devices, Payments, Bonuses… whilst also being able to manipulate all of your data as please to then export into Excel from the Self-service dashboard
    • CRM: Here you are able to optimize your customer relationships as we look into player Segments, Activity Types, Reactivations, Account statuses & more
    • Game Play: This section is focused towards the games that customers play with general performance, Stickiness, New Game Releases… and also has quite a big importance towards the game providers/studios along with the different game categories
    • And many more!
  1. Getting Started with BambiData

How can I start using BambiData?

    • To begin using BambiData, contact our team via email or Slack (nicky@bambidata.com) to discuss your specific needs. We’ll help tailor the right package for you and guide you through the setup process.

What is the onboarding process?

    • Once you decide to move forward, our team will handle the integration, ensuring a smooth and seamless process. We will also provide training to ensure your team is fully equipped to use the platform effectively.
  1. Integration and Customization

How does integration work?

    • BambiData can seamlessly integrate with various data sources such as Kafka Event Streaming & Data Warehouses. For specific integrations, please consult with our team to discuss your requirements.

Can I request custom dashboards?

    • Absolutely! We can create bespoke dashboards tailored to your business needs. Contact us to explore the possibilities
  1. Security and Data Privacy

How is my data secured?

    • Your data is secured through a combination of AWS Secrets Manager for managing sensitive credentials, role-based access control, network isolation, automated backups, and strict user access management with granular permissions and multi-factor authentication (MFA) options to name a few. The entire ETL pipeline operates within the secure AWS ecosystem, minimizing external vulnerabilities.

How is my data used?

    • Your data is exclusively used by authorized personnel within your business and is never shared with third parties, ensuring complete privacy and confidentiality.
  1. Contact and Support

How do I contact BambiData for more information?

    • If you have any questions or would like more information about our services, please reach out to us via email (nicky@bambidata.com) or fill out the contact form on our website. Our team is here to help you explore how BambiData can benefit your business.

What support is available?

    • We offer dedicated support during business hours (9 am – 5 pm CET) to assist with any questions or issues. For potential clients, we are happy to schedule a demo or consultation to discuss your specific needs.
  1. Pricing Information

What are your pricing plans?

    • If you have any questions or would like more information about our services, please reach out to us via email (nicky@bambidata.com) or fill out the contact form on our website for a demo, however we guarantee to be cheaper than setting up in-house
  1. Demo Requests

Can I request a demo?

    • If you have any questions or would like more information about our services, please reach out to us via email (nicky@bambidata.com) or fill out the contact form on our website for a demo.
  1. Scalability

Can BambiData grow with my business?

    • Scalability is a key focus for BambiData. Our platform is designed to grow with your business, easily handling more casinos, data and expanding capabilities as your needs evolve.
  1. Trial Period or Pilot Program

Is there a trial period available?

    • We have a startup package which is free for the first month & half price for the 3 months after. If you have any questions or would like more information about our services, please reach out to us via email (nicky@bambidata.com) or fill out the contact form on our website
  1. Return on Investment (ROI)

How can BambiData improve my bottom line?

    • BambiData can significantly improve your bottom line by saving you on employee costs, especially in the data and BI areas, and by reducing the time spent on manual analysis. Our dashboards, which you previously didn’t have access to, provide valuable insights that help drive revenue and optimize your operations.
  1. Ongoing Product Development

How does BambiData stay up-to-date with industry trends?

    • We regularly update the platform based on client feedback and industry developments, ensuring Bambi remains cutting-edge and relevant.